Delivery policy

Flat Rate Shipping

Haggus and Stookles offer a FLAT RATE shipping of $9.95 on Express Courier within Australia for all orders.

Free Shipping is offered only with orders over $125.00 enter code coupon FRESHP125

The Free Shipping option will not work for orders under $125.00

Overnight Shipping

We try our best to overnight ship all Australian orders placed before 2.00pm AEST, unfortunately some remote locations are not guaranteed next day delivery. Please note as we use Toll Express a physical address is required No PO Boxes or Locked Bags please.

If you require your order to be shipped internationally, please contact us for freight rates prior to placing your order.

Order Pickup

Pickup is available from our warehouse located at 15-17 Hutton Court Stawell Victoria, 3380. Please choose the Pickup shipping option in the checkout. You will receive an email from customer service once your order has been packed saying it is available for collection. Orders are able to be collected by appointment only Monday - Friday. We request that you call us or send us a quick email to let us know when you will be coming in.

Order Despatch

All orders will be packaged and sent from Haggus and Stookles the same day if placed before 2.00 pm AEST and payment has been received. Any orders placed after 2.00 pm AEST will be sent the next business day. For bank deposits, money order, cheque payments / cheques, orders will be sent once the payment has been received or cleared. Orders can be sent out as soon as payment is proved by bank remittance or bank receipt.

All orders are completely traceable. The parcel will normally be left if you are not at home, if you are not there and there is not  a safe place to leave vivsible, please advise in the ‘Add other notes’ box in the check-out page as to where it needs to be left. Please note, that when the item is left, per our Courier Company tracking system the parcel is delivered, and the parcel is considered delivered and received. Haggus and Stookles accepts no liability if a parcel is damaged or stolen after delivery.

Delivery time for orders within Australia is approximately 2-3 days to metropolitan areas and up to 5 days for regional areas.

You can choose to insure your parcel for an additional $1.20 per $100, or part thereof. At the next page on the Payments Page you can then enter in your discount code if applicable.

Please note the postage of some larger items is based on their cubic weight as opposed to actual weight and may incur an extra fee. If extra postage is payable we will contact you to advise this extra cost before your order is despatched. You will then have the option of changing or cancelling your order.

Loss and damage in transit

Haggus & Stookles Pty Ltd takes great care in packaging all orders and use reliable courier services, however unfortunately sometimes mishaps can occur. Should a package be delayed, arrive damaged or not at all, please contact us immediately by email or phone so we can discuss the issue.

Please note however that Haggus & Stookles Pty Ltd will not be held accountable for items that are damaged or lost during transit and all risk passes to the customer upon delivery with the courier company used. We will however assess each matter on a case by case basis. Note insurance is available for registered post within Australia. Insurance can be purchased on check out.

What our customers are saying

Thanks for the prompt service with my bag got it yesterday...thanks again Donna & crew...Haggus & Stookles...highly recommended...

Nikki