Terms and Conditions
Out of stock items
Should an item you order that has been paid for in your order be temporarily out of stock (note: different to Backordered items), Haggus & Stookles Pty Ltd will contact you immediately to advise expected delivery time. You can choose to either change or cancel your order at this time. Should you order multiple items and more than one delivery need to be made due to an item you have ordered being out of stock, postage will only be incurred on the first delivery. Note for items that are on backorder at time of ordering normal postage will apply for these backordered items. Postage is only covered if you order an item that we believe to be in stock and for some reason it is not available to send to you with your other items.
All items at Haggus & Stookles Pty Ltd are of a high quality and are thoroughly checked before being packaged and sent to you. Should an item fall below these high standards and arrive faulty please contact us within 14 days via phone or email to arrange an exchange. No charge will be incurred by you for any extra postage. Please contact us to arrange return postage.
Standard warranty periods apply and vary depending on the individual product. Any warranties made are by the manufacturers themselves and you may need to contact the manufacturer direct to arrange for repair or replacement if the item is under warranty. Please contact us however in the first instance so we can advise of how to proceed.
Refunds and Exchanges
At Haggus & Stookles Pty Ltd we understand that buying online is not the same as in a store, where you can see and feel it, and the product you receive may be different to what you expected. All our products are of extremely high quality however if for some reason you are not happy with your purchase, we will happily exchange or provide a refund for the item subject to the following being met:
- All items returned for exchange or refund must be returned new and in the same condition as they were sent, in original packaging, with labels, unworn, unused, not soiled or damaged. Should items not be received back in this new condition they will be returned to the customer with the return shipping cost the responsibility of the customer.
- All items must be returned within 14 days of purchase.
- Exchange or refund will only be given on the value of the item/s. Delivery charges are not refundable and additional delivery charges will be incurred unless the item is faulty, as described in the faulty goods area.
- Sale items are not refundable.
- Please call or email us first to advise that you will be returning the goods and whether you would like a replacement, alternative item or refund.
- All refunds will be issued via the same method used to purchase the items.
All prices are listed in Australia Dollars and are inclusive of GST. Haggus & Stookles Pty Ltd reserves the right to change prices at any time without notice.
If a product is out of stock you are able to place a back order for this item. A box will automatically open when something is out of stock where you can enter in your details, the quantity of the item you need and when you need it by. We will then let you know by email when the product is available again.
Note a backorder does not guarantee we will be able to get the product and does not allocate the stock to you. We will try our best to meet all backorder requests but sometimes the supplier may be out of stock of particular items. The email you receive when the item is back in stock is a notification only and no stock is being held. We recommend you place your order as soon as possible after you receive this email to guarantee the stock will still be available.
Note, if you have a paid order in the system and also a backorder has been placed, postage applies to the backordered item when it becomes available again. If you would like us to hold your paid order until the backordered item comes back into stock, please put a note in 'Add to Notes' in the checkout page. If no note has been made in the order, Haggus & Stookles Pty Ltd do the best to contact you when a paid order and backorder has been placed at the same time to discuss options.
Backorder on Sale items and During Sale Periods
Sale Price and offers during sale periods only apply to items that are in stock at that relevant time. Please note, if you backorder an item during a sale time at Haggus & Stookles Pty Ltd or the item is placed on backorder when the item is on sale, the price reverts back to the full price when the item comes back into stock.
Loss or damage in transit
Haggus & Stookles Pty Ltd takes great care in packaging all orders and Australia Post is a reliable mailing service, however unfortunately sometimes mishaps can occur. Should a package be delayed, arrive damaged or not at all, please contact us immediately by email or phone so we can discuss the issue.
Please note however that Haggus & Stookles Pty Ltd will not be held accountable for items that are damaged or lost during transit and all risk passes to the customer upon delivery at Australia Post. We will however assess each matter on a case by case basis. Note insurance is available for registered post within Australia. Insurance can be purchased at the check out.
All site and company logo, design, text, code, graphics, interfaces, product images and free activities are the property of Haggus & Stookles Pty Ltd or their content suppliers and are protected by Australian and other international copyright laws. Prior permission to use, reproduce, or reprint any photograph, illustration, artwork or other material on the site must be obtained from the copyright owner, regardless of the intended use. The only exception to this are the free kids activities and travel tip forms that are available to download from the website. These can be downloaded for your personal use only.
You can choose to subscribe to our email newsletter to get the latest news & specials from the box on our home page. Following a purchase with us we also add you on to our communication list so you are able to receive all the latest information, specials and new products. You are able to unsubscribe from this list at any time by clicking unsubscribe in any newsletter you receive.
The site contains links to other websites on the internet that are not owned by Haggus & Stookles . Haggus & Stookles Pty Ltd provides these links for our customers reference. Haggus & Stookles Pty Ltd does not endorse links from the website, nor is Haggus & Stookles Pty Ltd responsible for the content of any linked site.
Thank you for your great customer service. The Trunki is fantastic and was perfect for our flight to France.
I will be sure to recommend your great website to friends.Adeline